Refund policy

Return & Refund Policy

We generally do not accept returns, refunds, or exchanges, except in the following cases:

Wrong Item Shipped

If you receive an incorrect item, please contact us within 7 days with photo/video evidence. We will either:

• Resend the correct item, or
• Issue a partial refund

Damaged or Lost Items

Damaged goods: Provide an unboxing video (showing sealed package, damage, and labels) within 7 days.
Lost packages: Send your order + tracking number. We will file a claim with the carrier, but compensation depends on their policy (full refunds not guaranteed).

⚠ Important Notes:

• No refunds for lost package if tracking shows "delivered" or "ready for pickup".
• Once status is "handed to carrier", responsibility transfers to them (though we'll assist with claims).

Thank you for supporting our small operation. We appreciate your understanding.